We have compiled our frequently asked questions. If you can't find it here, Call our call center on +26096665008 for assistance.
You can Cash In (Deposit) into your Sampay Account using any of the following methods:
1. Visa or MasterCard
2. MTN
3. Sampay Agent
Log into your Sampay Account account and select the option you want to use to add cash to your account.
You can also visit any Sampay Agent or Cash Point Partner to Cash In.
Our Cash Point Partners include
1. Zampost
2. Olympic Express
3. Other Sampay Agents
You can Cash Out (Withdraw) from your Sampay Account using any of the following methods:
1. Bank Account
2. MTN
3. Sampay Agent
4. Zoona (You need to create a Z-Code in your Sampay Account)
5. Kazang (You need to create a Z-Code in your Sampay Account)
Log into your Sampay Account account and select the option you want to use to get cash from your account.
You can also visit any Sampay Agent or Cash Point Partner to Cash In.
Our Cash Point Partners include
1. Zampost
2. Olympic Express
3. Other Sampay Agents
Sampay has been integrated into a number of E-Commerce Platforms and more are coming soon. You can also pay your bills online with your Sampay balance.
Some of our services include:
Zesco
CEC Liquid Data
DSTV
GOTV
Samshop online Shopping Service
SamEats Food Delivery Service
Samdelivery Parcel Delivery Service
Samrent Rental Services
Samproperty Real Estate Service
NAC Insurance
Ndola SPCA Donations
Step 1: Open your Sampay personal account
Step 2: Click the Zesco icon
Step 3: Enter your full meter number and amount
Step 4: Get units and recharge your meter.
Step 5. Receive statement for the transaction.
Click on the Liquid data icon on your Sampay account:
- Choose a bundle of your choice from daily to unlimited bundles
- Enter your account number in full
- Put in the amount for daily/weekly or monthly bundles.
- Press proceed button
- Confirmation of payment and instant credit of bundles.
• Open the SamEats app.
• Select favourite restaurant.
• Select preferred food.
• Add to cart.
• Confirm food costs and delivery charges.
• Select mode of payment (Sampay)
• Enter your four-digit Pin linked to Sampay account.
• Confirm and proceed.
• SamEats food/drink or medicine will be on its way to you.
To Cash Out at Zoona or Kazang, you must create a Z-Code
Q. How do I create a Z-code from my Sampay account?
A. Log into Sampay account.
- click on the cash out option
- Select option number 3 (GET Z CODE)
- Enter phone number, reference, amount and press proceed.
- Go to a Zoona/ Kazang agent
- Give them mobile number and Zcode.
- Get cash.
Q. How much is the minimum/ maximum to withdraw using Zoona/Kazang? Does the K20,000 maximum amount by Bank of Zambia applicable?
A. The minimum withdraw is K5 and maximum is K5,000. The bank of Zambia clause in this case does not apply for transacting up to K20,000. Other mediums can be used if transactions of up to this amount are needed.
Sampay Business Accounts can only be created by persons with existing Sampay Accounts.
Business Accounts must meet all the KYC requirements.
To create a Business Account, you must first login to your Sampay Account and select the Sampay Business option on the listed icons. You can add members (All added members must have Sampay Accounts) including Directors, Accountants etc.
Simple payment options exist within your Sampay Business account. These include payment link generation so that you can add Sampay payment links to SMSs or Emails to your customers.
For other projects that require integration, you will need Sampay Payment APIs. You can request for APIs by sending an email to admin@samafricaonline.com.
You can send money to to Sampay Users or Non-Sampay users using our Send Money or Cash Out options.
In your account, you can choose the "Send Money" option to send money to other Sampay users.
To send money to Bank Accounts, MTN Users or Create a Z-Code with value, use the Cash Out option an select the easiest method from the available options.
You can just enter the phone number or account number that you want the money sent to.
Unfortunately, our USSD service is not yet available. You need a Smartphone to access your Sampay Account.
However, you do not need a Samrtphone to Cash Out from any of the Sampay Agents.
For assistance, you can get in touch with us through of our social media channels. We are on Facebook, Instagram and Twitter.
You can contact us on Whatsapp (+260966650008) or by phone on +260966650008.
You can also contact us via email at media@samafricaonline.com
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